International shipping - オートクチュール刺繍のお店

About International Shipping

We offer three options for international customers:

1: ZenLink - our recommended forwarding service

Available through the pop-up displayed when you visit our website.
For more details >> https://zenmarket.jp/help.aspx

2: Tenso - a popular Japanese forwarding service

This method is recommended if you want to ship your purchases from other stores in Japan together.
For more details >> https://www.tenso.com/en

3: Direct Shipping

We also offer direct international shipping from our store. Please see the information below for available shipping methods and rates.
If you have any questions, please feel free to contact us.

*Temporary Notice:
We are currently unable to accept direct shipping orders to the United States and some other countries.
We apologize for the inconvenience.

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Direct Shipping Methods

Shipping costs are automatically calculated on the cart page.
There will be no additional shipping charges later.

Please note that when your order arrives in your country, your local customs office may require you to pay import duties, taxes, or other fees.

There are two shipping methods:

1. International shipping - Standard 海外専用

International shipping with tracking number, will take 10-15 business days.It is not guaranteed for missing or damage.
Shipping is free for orders of 15,500 yens or more.
This shipping method is not available for a delivery destination in Japan.

2. International shipping - Insured 海外専用

International shipping with tracking number, will take 4-7 business days.It is insured against being missing or damaged.
Shipping is free for product order amount 38,000 yens or more.
This shipping method is not available for a delivery destination in Japan.

Explanation of the Cart Page

This section explains how to use the cart page and select your shipping method.

Log in or Register as a Shop Member *Optional

Choose a Shipping Method

Shipping Address

Payment Method

We accept credit card payments only.
(VISA, MasterCard, AMEX, Diners Club, JCB)

Please be assured that your card number will not be disclosed to us.
We use encrypted communication for security.
We will ship your order within 1-2 business days. We are closed on Saturdays, Sundays, and Japanese holidays.